Having trouble downloading our app?
IMPORTANT: When attempting to download:
– make sure you’re connected to a wifi network (a 4G connection is not sufficient)
– do not interrupt the download process (don’t switch off your phone or close the application, for example).
Can’t open the app?
– Delete the app from your phone.
– Turn your phone off and on again: press and hold the button on the right hand side of your phone (or on the top of certain models of iPhone). Slide or tap “switch off”. Once the phone is off, press and hold the same button to restart.
– Reinstall the application from the App Store or Google Play. Obviously, you won’t have to pay again!
If you’re still having issues, feel free to get in touch using the form below.